MVNO commodities

In France, mass distribution eventually makes it into the MVNO arena* : after Auchan Mobile (by Auchan Telecom - auchantelecom.fr) on SFR, Carrefour Mobile (carrefourmobile.fr) picked up Orange.
If Auchan's Hyperlibre prepaid cards claim a fun and content factor, Carrefour delivers a much cheaper message : mobility metaphorically lies on the same shelves as eggs, mineral water or pasta, the equivalent of commodities in foods, basic products for which the World's #2 retailer holds an impressive market share.
Not as impressive as that of #1 Wal-Mart if it were to purchase Carrefour... but right now, WM has its own fishes to fry in the US (Movida - only 100,000 subs to date and 500,000 expected by the end of 2007) or in Germany, where even hard discounter Aldi* struggles.
A retail and / or financial know-how definitely makes sense for tomorrow's MVNOood (and Rabobank is considering its home market in the Netherlands), but it takes more to succeed than a strong brand or an expertise, be it in content (look at Disney struggle in the US and postpone its launch in the UK). A MVNO is a service provider and service should remain the major, even with a discount / content / mcommerce / mwhatever flavor. Pure players can succeed provided they can - well - provide and deliver the goods (ie TracFone - tracfone.com).
Consider Mobile ESPN's failure in the US : ESPN is a beautiful brand but only a one channel brand. Like TF1 Mobile, you like to have it on your mobile but you want all other channels as well. Quad players stand a better chance : Qwest Wireless makes a living, but US cablecos have yet to really enter the race (Comcast with T-Mobile again ?). In the UK, the NTL - Telewest - Virgin / NTV combo should deliver because Virgin being Virgin, Virgin Mobile refreshes the parts other MVNOs cannot reach.

Niche MVNOs keep blooming and ethnic MVNOs flourishing : MobiSud** targets Europe's Moroccan community, Ay Yildiz (ayyildiz.de) the Turkish diaspora and Red Pocket Mobile delivers 24/7 Mandarin and Cantonese service in the US. Others prefer to focus on the "international calls" dimension of the service across minorities, like Oblio Telecom's Bravo Cellular in the US or Ortel Mobile in Belgium (ortelmobile.be).
In a Marketing 101 frenzy, Firefly Mobile (fireflymobile.com) targets mobile kids, Xero Mobile (xeromobile.net) college teens***, Jitterbug by Greatcall (gojitterbug.com) seniors and technophobic Baby Boomers, and as the name suggests, GAYmobile (gaymobile.dk) doesn't target homophobes. No one dares launching a truly green mobile service but you can still subscribe to a feel-good provider : Call4care (call4care.nl), which federates all major NGOs including the Red Cross.
Yet, youth-oriented MVNOs remain the main variety.
And a demanding job. Ask Helio, which reached the audience it wanted, but not the kind of wallets it expected. The younger generations love the handsets but SKT and EarthLink would rather have them actually purchase the damn gizmos.
Amp'd Mobile isn't playing in the big leagues either with its 50,000 customers, even going on 150,000 by the end of the year. Yet, it goes international : Canada with TELUS (now a major shareholder) and Japan on KDDI (TTM march 2007). I don't think Amp'd impressive slugging average (a $100 ARPU) will remain that high when the saint subscribers go marchin' in, but Let's see if TELUS can be as efficient as Sprint Nextel with Boost Mobile (boostmobile.com).
To be continu'd.


* Virgin, FNAC or Darty happen to be retailers, but with a strong flavor / major.
* see "CAPEX and the city - curb your enthousiasm or six feet under" (20051205)
** see "MSN, Mobile Centric, Mobisud" (20061019)
*** if they really want to launch next January, they must first target deep pocketed and short sighted investors

MVNE and VMVNOs

MVNOs are blooming but the most successful one (actually, the grand sugarmamma of them all) happens to be a virtual MVNO : behind a unique and powerful brand, the Virgin Mobile franchise looks like a financial chameleon. Each story depending on too many factors to build a case, all attempts for an international seamless player failed and there is no such thing as a pure player.
Most MVNOs tend to communicate on partnerships rather than financial data. Amp'd can be a practical vehicle / advertising tool for content providers (MTV, UMG) or enablers (Qualcomm), but a sexy partnership with Break.com doesn't necessarily mean a wedding with breakeven.net. Even niche marketing experts can fail where they should sparkle : Movida are only proposing now the first prepaid plans much needed by a mostly un-banked core target and I wonder how many customers they average per POS (45,000 points of sale claimed mid 2006)...
On the other hand, MVNE (Mobile Virtual Network Enablers) are all the rage. In France, where MVNOs claimed a stratospheric 1.46% last June (up from 0.09% one year earlier), The Phone House / Carphone Warehouse found their vocation after practicing as far as the short MNO leash let them go (kenavo Breitz Mobile), and their union with Virgin Mobile definitely looks better than their unproductive affair with AOL (mViva). France's top soccer clubs (OM, PSG, RCL, ASSE and OL) are using a major in marketing for fans, Universal Music Mobile, as their commercial MVNE... but the actual technical MVNE is the MNO itself, as the OM / PSG / RCL / ASSE / OL mobile by Orange branding tells us*.
Well, the fact is MNOs remain the most vital enablers for MVNOs. And all this 'virtual' / 'enabler' stuff is nothing but words. This isn't a plug & play environment yet.


* Orange invented the "by Orange" concept for M6 mobile - a smart way of pleasing the regulator while feeding the brand.

CAPEX and the city - curb your enthousiasm or six feet under

Cheers : Vodafone had to release some exciting news to their shareholders ? Welcome to their global mobile TV service ! The content looks fine (top HBO series, the UEFA Champions League...), but we're talking 3G W-CDMA TV and this isn't likely to solve their capacity troubles : if you want to watch Sex And The City on your mobile phone, your operator needs to play Capex And The City first (or better : switch to DVB / DMB). Farrington Road Films understood so well how much work had to be done they named their m-soap "Brick' it". Who knows ? there are more 3G network operators in the UK than there were little pigs in the tale, and more than one could have a house made of stone.
Fewer fireworks for the launch of ALDI Talk ; the hard discounter doesn't care about 3G nor mobile TV yet : Medion mobile simply target 750,000 subs interested in the cheapest voice money can buy (5 cents a mn or a SMS among Aldi Talkers, but triple that if you want to reach anyone else). EPlus are supporting this MMinus, which could outperform USA's Movida despite the impressive Wal-Mart - Cisnero Group combo (it's the economy, stupid - who cares about services ?).
Remember Vivendi's Xfera ? The Spanish 3G greenfield MNO will as initially planned launch for the World Cup in June and draft 600,000 customers by the end of that year. Too bad our Don QuiXfera went for the 2006 World Cup windmill instead of the 2002 one. Hutchison Whampoa are considering taking over this X-file.

SK-Earthlink - postponing and smartcasting

Gustavo Cisneros elected MIPCOM Personality Of The Year 2005 ? Great news, but it doesn't make for the lack of data from Movida Communications (still "strong" of a "potential" of 40M Hispanics. period).
MIPCOM Personality Of The Year 2006 ? He/she could have something to do with wireless as well.
Why not with SK-Earthlink ? After settling near Beverly Hills, CA (see "From Hallyuwood to Hollywood"), the M-VNO-to-go seems to have learned the basic tips from great filmmakers : a flashy casting can compensate deviant TTMs.
TTM : now we're talking spring 2006 instead of Q42005, which could lead to a clash with another blockbuster, ESPN Mobile (also on Sprint). I'm not so sure such M-VNOs as Amp'd Mobile can make it, even if they start earlier (and especially with online subscriptions only on time for Xmas).
Casting : SK-Earthlink built a strong roster with experience in the wireless field as well as beyond (Nike, NewsCorp...) :
- Michael Grossi (VP, Business Development) brought some pieces of advice to VirginMobile, Boost or OnStar (through Adventis). I'm not sure SKE can reach 3M subs within 3 years like a Virgin, but it wouldn't be Grossi's very first time.
- Sky Dayton (CEO) brought Skype to Boingo. What on Earth can he do with a 3G EV-DO / WiFi combo ?
- Mathias Duarte (VP, Experience Design) brought the hiptop to Danger. He can bring danger to the competition, and fun to the market.
- Robert Gelick (Head of Music Strategy) brought i-Tunes to Motorola (and came with Moto's Stuart Redsun, now executive VP, Marketing). What on Earth can he do with a 3G EV-DO / WiFi / MelOn combo ?
But the best part of the casting could be Korean : beyond the COO (Sul Won-hee), expect Lee Jae-hwan (VP, Products and Services) and Shin In-ho (VP, Technology) to deliver the goods.

Wal-Mart : a Korean Wave after la Movida ?

Wal-Mart hired IW Group, Inc, a PR firm specialized in Asian American minorities, to launch their first ever Asian language ad campaign in the US, starting with low income minorities (first 3 languages : Mandarin, Cantonese and Vietnamese, "everyday van lo price" and all that). But one could expect Korean or Japanese Americans to be targeted soon, IW Group's headquarters being located in L.A., the CEO and COO answering to the names of Imada and Song, and Wal-Mart holding a few stores in both Korea and Japan. Anyway this isn't just about respecting cultural diversity, and as Song puts it : "Asian Americans in general are fiercely brand-loyal, have the highest median household income in the country, and have a combined purchasing power in excess of $360 billion".
As expected , Wal-Mart should consider a Movida-like M-VNO for this yellow gold target and the said "brand" will be an issue (unless they opt for a P&G-like strategy). First the US and then overseas.
When I think about it... Europe used to mean one techno (GSM) but dozens of languages while the US meant one language but dozens of technos. It seems to me the King of Retail is following the same path as China : the next wave of cultural & economical expansion will not be blind monolithic imperialism but will leverage on each country's wide range of cultures.

Movida : the Generation Ñ M-VÑO ?

I've been asked a reaction to Movida Communications, Walmart's hispanic centric M-VNO on Sprint's network with the help of The Cisneros Group of Companies. The fact is quite a few people Googled this blog right after Cisneros' press release : the announcement was made on february the 22nd and I was mentioning Movida over one week earlier (only referring to the 3GSM congress moving from Cannes to Barcelona) ! Besides, I've always kept an eye on Wal*Mart, expecting some involvement in the mobile business from the World's dominant retailer.
Needless to remind you how powerful Walmart are with over 138 million visitors every week in their 3,600 units in the US and 1,570 abroad, how they impact the lives of over one million employees or how they influence whole markets, being by far the first customer of big companies (hence the P&G - Gilette deal), some smaller players sometimes even outsourcing their marketing units at the master of data crunching. So here's my reaction, beyond the usual platitudes going with Wal*Mart (like "whether you are an operator, a service/content provider, a retailer or a vendor, you need to pay attention") :

• My first thought is AOL and Telefonica definitely missed the opportunity a couple of years ago. I can understand no US MNO wanted to open their gates to the then aggressive hispanic leader, but AOL did have at one moment both an Hispanic and a MVNO drive. Well AOL kind of drowned under their own ambitions so I can understand too... as Lenny sang it : so much Time wasted, playing games with love (…) But Baby it ain't over 'till it's over (actually Cisneros does own AOL Latin America Inc !). Of course this is not only about the US : Telefonica knows Walmart holds important positions in Mexico, Argentina or Brasil. And once WMT master the craft of ethnic marketing in mobility, they can consider other targets in Germany and the UK, even if they only rely on Wal-Mart Supercenters or Discount Stores without any Neighborhood Markets. And while they're at it, they can switch to their own brand and sell their always everyday low price service anytime anywhere including Korea and China. Walmart may not be as fun as Virgin nor Walton as sexy as Sir Dick, the perspective can lure new partners : Wal-Mart just signed a deal with CMT (Country Music Television) early march, but as CMT puts it "The two companies are exploring possible opportunities to expand the promotional program to other MTV Networks music services", the said promotional program including "digital media extensions"...
• My second reaction is Cisneros seems a smart move : there is some competition with Wal-Mart (retail in Puerto Rico) but mostly a perfect complementarity. Wal-Mart partners with a czar in hispanic entertainment and broadcasting (Univision, Venevision, Caracol, Claxson Interactive Group, Eccelera, Playboy TV Latin America & Iberia...). Wal-Mart partners with a great marketer very much familiar to the core target. Wal-Mart partners with an influential player : Gustavo Cisneros holds seats in the media commissions for the UN and the World Economic Forum, and the group knows how to work for/with big partners (ie AOL Latin America, DirectTV Latin America, Pizza Hut). Wal-Mart even partners with a company involved in telecoms, ISPs and mobilecoms : at home, Cisneros hold participations in Telcel Venezuela, Americatel (fixed line services) or Business Service Provider. Talking of which the choice of Sprint makes all the more sense that the ailing MNO joined forces with Nextel, more focused on biz targets.
• Now regarding the service (TTM S1 2005) : pay as you go vs prepaid looks fine (especially since Cisneros notices that it amounts to 90% of the hispanic wireless business), and I just love the "For English Press Two" claim. Movida branded phones (and cards) mean Walmart wants to control as much as they can their manufacturers, maybe also that they already plan their own brand. It will be interesting to see who will join (speaking Chinese may help).
• How about the figures, then ? Movida target today's 40 M US Hispanics (17% of all Americans by 2010), and Virgin Mobile USA claim 3 million customers after 2.5 years. I have no idea where the penetration stands among the Hispanics but it may be around the national average (a quite low 61%)… Even with all competitors clinching deals with the remaining Hispanic partners, I don't think the Wall*Mart - Cisneros combo can fail and do under 5 million within 3 years. That would be 13% of their core target, and not necessarily the lowest half of the 25% most cost oriented Latino shoppers.